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CM Med

A system for coordinating the work of multiple medical facilities and managing patient queues and the exchange of diagnostic data.

About the project

Three facilities, separate phones, different systems, and no shared view of workload – this is what a workday at CM Med looked like before the GOTOMA solution was developed.

Thanks to a dedicated queue and diagnostics coordination system, a single central application took control of patient flow, device utilization, and communication between facilities.

Problem

Coordinating the work of multiple medical facilities using similar diagnostic equipment.

The expanding network of medical facilities encountered challenges in organizing work across multiple locations simultaneously. As the number of facilities grew, problems arose with coordinating patient queues and ensuring even utilization of available diagnostic equipment.

The lack of a central management system meant that queues varied in length across facilities, even though patients could access services in different locations. An additional challenge was the need to work with different operating systems for medical devices and exchange diagnostic results between facilities, including partner facilities.

Solution

  • Central coordinator panel: one view of all three facilities with information on queues, available appointments, doctor and device workload.
  • Intelligent patient redirection: the receptionist immediately sees that there is a faster appointment for a given examination at another facility and can propose a viable alternative.
  • Unified work rules and visit statuses: instead of three different “ways to queue” – one logic in the system (e.g. status: registered, waiting, in the office, finished, absent).
  • Central reporting: management receives reports covering three facilities – number of procedures, occupancy, percentage of absences, average waiting time.
CM Med | System Operation Diagram
Gamma camera | Diagnostic laboratory

Results

The implementation of the solution enabled:

  • Coordination of the work of many medical facilities
  • Load balancing of diagnostic devices
  • Improving patient queue management
  • Centralization of medical documentation and images
  • Faster data exchange between facilities

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