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Magik Washhouse

A dedicated MES-class system together with IT infrastructure for a professional laundry – digitalization of batch tracking, order handling and shop-floor operations in real time.

About the project

Magik Pralnia provides professional laundry services for businesses and institutions as well as individual customers. Before partnering with GOTOMA, the laundry’s operations relied almost entirely on analog processes – drivers recorded collected batches on paper notes, and the data was transcribed manually into spreadsheets.

The lack of digital control over batch flow made it difficult to precisely determine order completion dates, and batches were sometimes lost, along with errors in reporting.

In response, we designed and implemented a comprehensive solution – from dedicated MES software, through the delivery and configuration of equipment on the floor, to team training and post-launch support.

Problem

The laundry operated on an analog model. Employees recorded information and notes on paper, which someone then entered into a spreadsheet – data sheets sometimes went missing, and errors and inconsistencies arose during transcription.

The lack of digital batch tracking meant that when a customer asked about the status of their order, an employee had to search for the batch by walking around the floor. It was also difficult to precisely determine completion dates – times were given approximately, and customers often waited longer than they should have.

Manual report preparation led to inconsistent data and errors in reporting. There was also no insight into energy consumption across the individual phases of the process, which made cost optimization impossible. Altogether, this translated into low efficiency, low quality, and customer dissatisfaction.

Solution

  • Dedicated MES system customized for the laundry process.
  • Web and mobile applications for managing the laundry process.
  • A customer application enabling viewing of the order list with details, as well as access to documents such as price lists and invoices.
  • Industrial tablets for shop-floor employees – resistant to moisture, heat and drops.
  • Automatic scales integrated with the system.
  • RFID scanners as well as barcode and QR code scanners for batch identification.
  • RFID stations (gates) with antenna readers and antennas, RFID tags, and employee cards with readers.
  • Label printers and thermal printers for fast and reliable batch coding.
  • Mobile terminals with RFID readers for drivers.
  • Hardware for POS stations: touchscreens, QR code scanners, interactive and touch monitors placed on the floor (at the machines), personal computers, and a camera in a housing resistant to high temperatures.
  • Organized cable routing throughout the floor – optical networks and power supply set up as a professional infrastructure.
  • Integration of the new application with the devices used on the floor, along with configuration of the stations and equipment.
  • Workshops and employee training conducted on site at the client’s premises.
  • Full support during launch, plus monitoring and optimization after implementation.
  • Long-term support and maintenance – availability in the event of bugs or the need for new features.
Wet-cleaning laundry | System operation diagram
Full scope: From intake → through production → to delivery

Results

The implementation of the solution enabled:

  • Real-time tracking of every batch of clothing at each stage of the process.
  • Shorter and more reliable order handling times, along with precise determination of completion dates.
  • Elimination of manual data transcription and the errors associated with it.
  • A significant improvement in data accuracy and the correctness of issued invoices.
  • Better communication with customers.
  • More efficient teamwork and better use of the laundry's time, energy and resources.
  • Increased competitiveness: faster, cheaper and more reliable service compared to the previous, analog model of operation.
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